Gloria Hotels & Resorts Enterprise Resource Planning (ERP)

Gloria Hotels & Resorts Successfully Completed Enterprise Resource Planning (ERP) Transition Process

Gloria Hotels & Resorts successfully completed the Enterprise Resource Planning (ERP) process that it initiated in 2023. All employees and business partners who contributed to the ERP process attended the launch, hosted by Elif Özdemir, Vice Chairman of Özaltın Holding, at Gloria Golf Club Belek on 11 June 2024.

Gloria Hotels & Resorts, a brand known for its sustainability projects, luxury accommodation experience and high service quality, completed its digital transformation with the ERP transition process. The ERP system moved all operations of the hotels to the digital platform and increased operational efficiency, ensuring that the service offered to guests is flawless.

With the new ERP system, operations became more integrated and coordinated, and business processes accelerated. In order to increase guest satisfaction, faster and data-orientated service was started to be provided. Human resources and financial management processes were gathered on a single platform, which increased efficiency and staff satisfaction. In financial management, income and expenses can be monitored in more detail, and improvements were achieved in cost management.

Elif Özdemir expressed gratitude the team and business partners for the success of the ERP project and stated that digital transformation efforts will continue.